SUPPORT

Support

Last updated: June 29, 2026

Need help with a trip, payment, account, or policy question? Start with the support options below.

For active rides, the fastest route is the in-app Help & Support flow inside Jolt.

Email support Data & privacy requests

In-app trip support

If you are already signed in, use the Jolt app for ride-specific issues, screenshots, and active order follow-up.

Best option for live trip problems and order-related questions.

General email support

For account, billing, onboarding, or general assistance, contact our support team by email.

support@jolt.app

Privacy & GDPR requests

Request access, correction, deletion, or restriction of processing through our data-rights page.

Open data rights page

Lost items

If you left something in a vehicle, review the lost items policy before contacting support.

Read lost items policy

What to include in your message

Providing the right details upfront reduces back-and-forth and helps support resolve issues faster.

Order ID, if the issue is tied to a specific ride or rental.
Phone number or email associated with the account.
Screenshots for app errors, payment issues, or unexpected UI behavior.
Device model and iOS/Android version for technical problems.

Related resources

These pages answer the most common legal, policy, and account-management questions.

Privacy Policy Terms & Conditions Cancellation & Refund Policy Driver Background & Safety Acceptable Use Policy Arbitration & Dispute Resolution

Urgent safety issues

If you are dealing with an immediate safety emergency, contact local emergency services first. Use Jolt support after the urgent situation is under control.